Frequently Asked Questions

Check in is after 4pm and check out is at 12pm.

The Blackstone has 335 total guest rooms, including 4 signature suites.

All guests checking into The Blackstone will need a credit/debit card and a valid ID. 

A temporary hold of $150 per night on your credit/debit card will be placed for use towards incidentals. Unused funds, will then be released upon check-out.

Please note that it can take up to 10 business day for a bank to release the funds back to you.

Cancellations must be received by 3pm Central Time two days prior to arrival to avoid the fee of one night’s room and tax.

If you made a reservation on a website other than the hotel website, you’ll need to contact the booking agent/website that you went through in order to make any changes. If you booked directly through The Blackstone or Marriott website or made your reservation by calling the hotel, adjustments can be made by calling the hotel directly (312) 447-0955.

Yes, we offer accessible rooms. To reserve an accessible room, please request availability at time of booking.

Our hotel and public areas are SMOKE FREE. Head outside to the designated smoking areas 15 feet from the entrances on Balbo and Michigan Avenues. A $250 recovery fee will be applied to your bill for smoking in the guest rooms.

The Blackstone is a dog-friendly hotel. The hotel charges a $75 per stay pet cleaning fee. Unfortunately, your other furry friends will have to stay home, as we currently only allow dogs up to 75 pounds. Maximum two dogs per room. These restrictions do not apply to service animals.

Blackstone is proud to support the Chicago community. To request a donation, please contact info@theblackstonehotel.com.

For press inquiries, please reach out to info@theblackstonehotel.com 

Our fabulous Fitness Center is located on the 6th Floor overlooking Grant Park. The space is access 24 Hours but a guestroom key is required.

Yes we do, use the laundry ticket and bag located inside the closet in your room. All times, pricing and delivery instructions are listed there.

Our team is ready to curate your Chicago journey! Please contact us by calling (312) 542-3415 or visit us in the hotel lobby Tuesday to Saturday. You can also discover the Insider's Guide to Chicago's Best Visitor Experiences by visiting this website: https://bestchicagostay.com/hotels/blackstone-hotel/ 

Shoeshine is available upon request – please coordinate through the Front Desk. Our Business Center work stations and printers are also available on the Lobby Level. Print your boarding pass or write a love letter on our vintage typewriter!

The Blackstone
636 South Michigan Avenue
Chicago, IL 60605
(312) 447-0955

Overnight self- parking garage available across from the Blackstone (Balbo Drive) entrance, behind the Hilton at 721 S. Wabash, Chicago IL 60605

We are delighted to organize a car service through our Front Desk team. Please do not hesitate to reach out. Prices vary based on type of vehicle and timing required.

A taxi costs approximately $50 (one-way) to/from O’Hare and $30 (one-way) to/from Midway.

Overnight self- parking garage available across from the Blackstone (Balbo Drive) entrance, next to the Hilton Chicago. Entrance is at 721 S Wabash Ave, Chicago IL 60605

Please note that for your convenience, overnight parking  in that garage can be validated directly at the the Blackstone Hotel Front Desk - see the agent with your ticket for validation

Parking fees will apply - Current charge as of September 2021 is $65 for overnight parking with in and out privileges

Important Note: If you have purchased a "Park and Stay package" please see the Front Desk before heading to any parking garage or parking lot. We will direct you to the correct location and will issue you a special parking pass.

Driving directions from the West:

Take I-290 E. It will turn into Congress Parkway. Continue East on Congress Parkway to Michigan Ave. Turn Right on Michigan Ave. Drive 2 blocks South on Michigan Ave to Balbo Ave. Turn Right on Balbo Ave. Our hotel is located on the Northwest corner of Michigan Ave and Balbo Ave.

Driving Directions from the South:

Take I-90/94 N toward Chicago. Take EXIT 52B toward Roosevelt Rd. Turn Right on Roosevelt Rd. Take Roosevelt Rd to Michigan Ave. Turn Left onto Michigan Ave. Drive 5 blocks North to Balbo Ave. Turn Left on Balbo Ave. Our hotel is located at the Northwest corner of Michigan Ave and Balbo Ave.

Driving Directions from the North:

Take I-90/94 S toward Chicago. Take the I-290 W/Eisenhower Expy exit, EXIT 51H-I, toward Congress Pkwy/Chicago Loop/West Suburbs. Merge onto I-290 E/IL-110 E/Eisenhower Expy E via EXIT 51I on the Left toward Congress Pkwy/Chicago Loop. Continue East on Congress Parkway to Michigan Ave. Turn Right on Michigan Ave. Drive 2 blocks South on Michigan Ave to Balbo Ave. Make a Right on Balbo Ave. Our hotel is located at the Northwest corner of Michigan Ave and Balbo Ave.

**** Due to some construction on Balbo Ave, the avenue is currently a one-way street, going from East to West. 

Overnight self- parking garage available across from the Blackstone (Balbo Drive) entrance, next to the Hilton Chicago. 721 South Wabash Ave, Chicago IL 60605.

Note that the Hilton has started some constructions on Balbo, therefore, the main parking entrance is now on the Wabash side of the building at the address indicated above.

Please note that for your convenience, when you park in that garage, overnight parking can be validated directly at the the Blackstone Hotel Front Desk - see the agent with your ticket for validation

Parking fees will apply - Current charge as of September 2021 is $65 for overnight parking with in and out privileges

Important Note: If you have purchased a "Park and Stay package" please see the Front Desk before heading to any parking garage or parking lot. We will direct you to the correct location and will issue you a special parking pass.

Overnight self- parking garage available across from the Blackstone (Balbo Drive) entrance, next to the Hilton Chicago. 721 South Wabash Ave, Chicago IL 60605.

Note that the Hilton has started some constructions on Balbo, therefore, the main parking entrance is now on the Wabash side of the building at the address indicated above.

Please note that for your convenience, when you park in that garage, overnight parking can be validated directly at the the Blackstone Hotel Front Desk - see the agent with your ticket for validation

Parking fees will apply - Current charge as of September 2021 is $65 for overnight parking with in and out privileges

Important Note: If you have purchased a "Park and Stay package" please see the Front Desk before heading to any parking garage or parking lot. We will direct you to the correct location and will issue you a special parking pass.

The Blackstone is located just 3 blocks from the Harrison stop on the Red Line L-Train. We are also walking distance to Blue, Orange, Green, Purple and Brown. Fun things to do in downtown Chicago are moments away. The Blackstone is also located along several main bus lines and the Greyhound bus station is just 1 mile away.

The Cultural Mile is a strip along Michigan Avenue with a focus on Arts and Culture. From Millennium Park with The Bean to The Art Institute of Chicago and Grant Park. There is always an attraction to experience just steps outside of The Blackstone!

Yes! We are a quick taxi or summer’s walk from the famed Magnificent Mile as well as more local shopping along State Street.

While, room service is not available, we invite you to discover the famous Chicago restaurant scene, all available for delivery directly to the hotel. Visit this website for more dining options in the area: https://bestchicagostay.com/hotels/blackstone-hotel/

The Blackstone features the famous Mercat a la Planxa, which is a modern interpretation of timeless Catalan traditions. Located on Michigan Avenue, Mercat offers an authentic dining experience that combines fresh meats and produce with the energetic spirit of a Barcelona market. The interiors boast bright, rich fabrics and weathered mosaic tiles, accented by dynamic sculptural furniture and distinctive art murals. Open for Brunch Saturday and Sunday 7:30am to 1:30pm and Dinner every day - 5:00pm to 10:00 pm  - Reservations recommended.  Visit our website for menus and for more information https://www.mercatchicago.com/ 

• Crystal Ballroom with a maximum capacity of 225 people
• Art Hall, maximum capacity of 200 people
• English Room, maximum capacity of 80 people
• The Barbershop, maximum capacity of 60 people

A standout location on Michigan Avenue’s Cultural Mile:

• Check our location and directions
• Venture out to experience Chicago’s iconic attractions nearby.

• Art - Browse more than 1,600 contemporary artworks, primarily created by local Chicago artists. Use the QR code located throughout the hotel for more in-depth information.
• Dining - Feast on Spanish cuisine inspired by an open-air Barcelona market at our onsite restaurant Mercat a la Planxa.
• Touch Points – Type a letter to family or friends on our Oliver Typewriter in the lobby or take a selfie in our vintage Barbershop Chair
• Fitness - Keep up with your exercise routine by visiting our state-of-the-art Fitness Center

The Blackstone Hotel is centrally located on Michigan Avenue. Conveniently fixed across from Grant Park, within walking distance to the lakefront, and central to all the fun things to do in downtown Chicago. Please take a look at our Activities and Attractions page to learn about all the fun things to do around The Blackstone Hotel. 

We have a very experienced Director of Catering & Events on property: Tammy Jordan and her team. Get connected with them by reaching out to us at info@theblackstonehotel.com or our weddings RFP page here.

Learn about our on property catering services in our wedding kit here.

2. info@theblackstonehotel.com