Frequently Asked Questions
Learn More About the Hotel
Review our FAQs to learn more about what to expect on your upcoming stay. If your question is not answered below, please feel free to contact us at email@example.com or at 312-447-0955. We look forward to your stay at our Michigan Ave hotel.
Check in and Check out time
Check in is after 4pm and check out is at 12pm.
How many rooms are there at The Blackstone?
The Blackstone has 335 total guest rooms, including 4 signature suites.
What do I need in order to check in to The Blackstone?
All guests checking into The Blackstone will need a credit card and a valid ID.
Cancellations must be received by 3pm Central Time two days prior to arrival to avoid the fee of one night’s room and tax.
I need to make a change to my reservation. Who should I contact?
If you made a reservation on a website other than the hotel website, you’ll need to contact the booking agent/website that you went through in order to make any changes. If you booked directly through The Blackstone or Marriott website or made your reservation by calling the hotel, adjustments can be made by calling the hotel directly (312) 447-0955.
Do you provide ADA-compliant accommodations?
Yes, we offer accessible rooms. To reserve an accessible room, please request availability at time of booking.
Does the hotel allow smoking?
Our hotel and public areas are SMOKE FREE. Head outside to the designated smoking areas 15 feet from the entrances on Balbo and Michigan Avenues. A $250 recovery fee will be applied to your bill for smoking in the guest rooms.
Are pets allowed at the hotel?
The Blackstone is a dog-friendly hotel. The hotel charges a $75 per stay pet cleaning fee. Unfortunately, your other furry friends will have to stay home, as we currently only allow dogs up to 75 pounds. Maximum two dogs per room. These restrictions do not apply to service animals.
Blackstone is proud to support the Chicago community. To request a donation, please contact firstname.lastname@example.org.
For press inquiries, please reach out to Jaclyn Webb and Brian Chan (email@example.com; firstname.lastname@example.org) at Wagstaff.
Do you have a fitness center?
Our fabulous Fitness Center is located on the 6th Floor overlooking Grant Park. The space is access 24 Hours but a guestroom key is required.
Do you provide Dry Cleaning / Laundry?
Same-day dry cleaning is available.
What are your housekeeping services?
Housekeeping Services are provided daily. If you forgot something or need a crib, rollaway or extra stuff, please call the Operator.
Do you provide concierge services?
Our concierge team is ready to curate your Chicago journey! Please contact by calling (312) 542-3415 or visit us in the hotel lobby.
What other services to you provide?
Shoeshine is available upon request from our Bell Staff – please coordinate through the Front Desk. Our Business Center work stations and printers are also available on the Lobby Level. Print your boarding pass or write a love letter on our vintage typewriter!
Transportation & Parking
What is your street address?
636 South Michigan Avenue
Chicago, IL 60605
How do I get to the hotel?
We are delighted to organize a car service through our concierge team. Please do not hesitate to reach out. Prices vary based on type of vehicle and timing required.
A taxi costs approximately $40 (one-way) to/from O’Hare and $30 (one-way) to/from Midway.
Driving directions from the West:
Take I-290 E. It will turn into Congress Parkway. Continue East on Congress Parkway to Michigan Ave. Turn Right on Michigan Ave. Drive 2 blocks South on Michigan Ave to Balbo Ave. Turn Right on Balbo Ave. Our hotel is located on the Northwest corner of Michigan Ave and Balbo Ave.
Driving Directions from the South:
Take I-90/94 N toward Chicago. Take EXIT 52B toward Roosevelt Rd. Turn Right on Roosevelt Rd. Take Roosevelt Rd to Michigan Ave. Turn Left onto Michigan Ave. Drive 5 blocks North to Balbo Ave. Turn Left on Balbo Ave. Our hotel is located at the Northwest corner of Michigan Ave and Balbo Ave.
Driving Directions from the North:
Take I-90/94 S toward Chicago. Take the I-290 W/Eisenhower Expy exit, EXIT 51H-I, toward Congress Pkwy/Chicago Loop/West Suburbs. Merge onto I-290 E/IL-110 E/Eisenhower Expy E via EXIT 51I on the Left toward Congress Pkwy/Chicago Loop. Continue East on Congress Parkway to Michigan Ave. Turn Right on Michigan Ave. Drive 2 blocks South on Michigan Ave to Balbo Ave. Make a Right on Balbo Ave. Our hotel is located at the Northwest corner of Michigan Ave and Balbo Ave.
Is parking available at the hotel?
Overnight valet parking is available for $79 per night.
Are you close to public transportation?
The Blackstone is located just 3 blocks from the Harrison stop on the Red Line L-Train. We are also walking distance to Blue, Orange, Green, Purple and Brown. Fun things to do in downtown Chicago are moments away. The Blackstone is also located along several main bus lines and the Greyhound bus station is just 1 mile away.
The Neighborhood, The Cultural Mile
What is The Cultural Mile?
The Cultural Mile is a strip along Michigan Avenue with a focus on Arts and Culture. From Millennium Park with The Bean to The Art Institute of Chicago and Grant Park. There is always an attraction to experience just steps outside of The Blackstone!
Is there a great shopping near The Blackstone?
Yes! We are a quick taxi or summer’s walk from the famed Magnificent Mile as well as more local shopping along State Street.
Does The Blackstone provide room service?
Yes, we provide nightly room service from Sunday through Thursday 5pm-10pm, Friday & Saturday 5pm-11pm.
Does the hotel offer any dining options?
The Blackstone features the famous Mercat a la Planxa, which is a modern interpretation of timeless Catalan traditions. Located on Michigan Avenue, Mercat offers an authentic dining experience that combines fresh meats and produce with the energetic spirit of a Barcelona market. The interiors boast bright, rich fabrics and weathered mosaic tiles, accented by dynamic sculptural furniture and distinctive art murals.
Saturday & Sunday: 7 A.M. - 3 P.M.
Sunday - Thursday: 5 P.M. - 10 P.M.
Friday - Saturday: 5 P.M. - 11 P.M.
Monday - Thursday: 4 P.M. - 11 P.M.
Friday: 4 P.M. - 12 A.M.
Saturday: 10 A.M. - 12 A.M.
Sunday: 10 A.M. - 10 P.M.
Sunday - Thursday: 5 P.M. - 10 P.M.
Friday - Saturday: 5 P.M. - 11 P.M.
Do you have an area for cocktails?
Mercat a la Planxa, a Michigan Avenue restaurant serving elevated authentic Spanish cuisine, has a restaurant bar and lower lounge for small bites or meals, creative cocktails or select wine and beer offerings - whatever you're in the mood for! Learn more about Mercat a la Planxa.
Where can I go for coffee?
Number of Venues/Maximum Capacity
- Crystal Ballroom with a maximum capacity of 200 people
- Art Hall, maximum capacity of 200 people
- English Room, maximum capacity of 80 people
- The Barbershop, maximum capacity of 60 people
A standout location on Michigan Avenue’s Cultural Mile. Venture out to experience Chicago’s iconic attractions nearby.
What are some activities for wedding guests on property?
- Art - Browse more than 1,600 contemporary artworks, primarily created by local Chicago artists.
- Dining - Feast on Spanish cuisine inspired by an open-air Barcelona market at our onsite restaurant Mercat a la Planxa.
- Touch Points – Type a letter to family or friends on our Oliver Typewriter in the lobby or take a selfie in our vintage Barbershop Chair
- Fitness - Keep up with your exercise routine by visiting our state-of-the-art Fitness Center.
- Timothy’s Hutch – Hang out at our nostalgic lobby bar before or after the wedding.
- Blackstone Beats – Enjoy live jazz in our lobby Wednesday through Saturday evenings.
- The 1600 Club – Join us for breakfast in our presidential concierge lounge.
What are some activities for wedding guests off property?
The Blackstone Hotel is centrally located on Michigan Avenue. Conveniently fixed across from Grant Park, within walking distance to the lakefront, and central to all the fun things to do in downtown Chicago. Please take a look at our Activities and Attractions page to learn about all the fun things to do around The Blackstone Hotel.
Are there any wedding planners on property?
Do you have any wedding special offers?
Do you offer on property catering services?
Learn about our on property catering services in our wedding kit here.