FAQs

Before Your Vacation in Downtown Chicago

Review Our FAQs

Review our FAQs to learn more about what to expect on your upcoming vacation in downtown Chicago. If your question is not answered below, please feel free to contact us. We look forward to your stay at our Michigan Ave hotel.

General Information:

How many rooms are there at The Blackstone?

The Blackstone has 335 total guest rooms and 4 signature suites.

Check in and Check out time

Check in is after 4pm and check out is at 12pm.

What do I need in order to check in to The Blackstone?

All guests checking into The Blackstone will need a credit card and a valid ID.

Cancellation Policy

Cancellations must be received by 3pm Central Time two days prior to arrival to avoid the fee of one night’s room and tax.

I need to make a change to my reservation. Who should I contact?

If you made a reservation on a website other than the hotel website, you’ll need to contact the booking agent/website that you went through in order to make any changes. If you booked directly through The Blackstone or Marriott website or made your reservation by calling the hotel, adjustments can be made by calling the hotel directly (312) 447-0955.

Do you provide ADA-compliant accommodations?

Yes, we offer accessible rooms. To reserve an accessible room, please request availability at time of booking.

Does the hotel allow smoking?

Our hotel and public areas are SMOKE FREE. Head outside to the designated smoking areas 15 feet from the entrances on Balbo and Michigan Avenues. A $250 recovery fee will be applied to your bill for smoking in the guest rooms.

Are pets allowed at the hotel?

We love pets, but not everybody does. The Blackstone is a dog-friendly hotel. The hotel charges a $75 per stay pet cleaning fee. Unfortunately your other furry friends will have to stay home, as we currently only allow dogs up to 50 pounds. These restrictions do not apply to service animals.

Donation Requests

Blackstone is proud to support the Chicago community. To request a donation please contact info@theblackstonehotel.com.

Amenities:

Do you have a fitness center?

Our fabulous Fitness Center is located on the 6th Floor overlooking Grant Park. The space is access 24 Hours but a guestroom key is required.

Do you provide Dry Cleaning / Laundry?

Same-day dry cleaning is available.

What are your housekeeping services?

Housekeeping Services are provided daily. If you forgot something or need a crib, rollaway or extra stuff, please call the Operator. Turndown Service is available between 5PM and 9PM. Just ask!

Do you provide concierge services?

Our concierge team is ready to curate your Chicago journey! Please contact by calling (312) 542-3415 or visit us in the hotel lobby.

What other services to you provide?

Shoeshine is available upon request from our Bell Staff – please coordinate through the Front Desk. Our Business Center work stations and printers are also available on the Lobby Level. Print your boarding pass or write a love letter on our vintage typewriter!

Transportation & Parking:

What is your street address?

The Blackstone
636 South Michigan Avenue
Chicago, IL 60605
(312) 447-0955

How do I get to the hotel?

We are delighted to organize a car service through our concierge team. Please do not hesitate to reach out. Prices vary based on type of vehicle and timing required.

A taxi costs approximately $40 (one-way) to/from O’Hare and $30 (one-way) to/from Midway.

Driving Directions

Driving directions from the West:

Take I-290 E. It will turn into Congress Parkway. Continue East on Congress Parkway to Michigan Ave. Turn Right on Michigan Ave. Drive 2 blocks South on Michigan Ave to Balbo Ave. Turn Right on Balbo Ave. Our hotel is located on the Northwest corner of Michigan Ave and Balbo Ave.

Driving Directions from the South:

Take I-90/94 N toward Chicago. Take EXIT 52B toward Roosevelt Rd. Turn Right on Roosevelt Rd. Take Roosevelt Rd to Michigan Ave. Turn Left onto Michigan Ave. Drive 5 blocks North to Balbo Ave. Turn Left on Balbo Ave. Our hotel is located at the Northwest corner of Michigan Ave and Balbo Ave.

Driving Directions from the North:

Take I-90/94 S toward Chicago. Take the I-290 W/Eisenhower Expy exit, EXIT 51H-I, toward Congress Pkwy/Chicago Loop/West Suburbs. Merge onto I-290 E/IL-110 E/Eisenhower Expy E via EXIT 51I on the Left toward Congress Pkwy/Chicago Loop. Continue East on Congress Parkway to Michigan Ave. Turn Right on Michigan Ave. Drive 2 blocks South on Michigan Ave to Balbo Ave. Make a Right on Balbo Ave. Our hotel is located at the Northwest corner of Michigan Ave and Balbo Ave.

Is parking available at the hotel?

Overnight valet parking is available for $69 per night. There is also self-parking options in local lots.

Are you close to public transportation?

The Blackstone is located just 3 blocks from the Harrison stop on the Red Line L-Train. We are also walking distance to Blue, Orange, Green, Purple and Brown. Fun things to do in downtown Chicago are moments away. The Blackstone is also located along several main bus lines and the Greyhound bus station is just 1 mile away.

The Neighborhood, The Cultural Mile:

What is The Cultural Mile?

The Cultural Mile is a strip along Michigan Avenue with a focus on Arts and Culture. From Millennium Park with The Bean to The Art Institute of Chicago and Grant Park. There is always an attraction to experience just steps outside of The Blackstone!

Is there a great shopping near The Blackstone?

Yes! We are a quick taxi or summer’s walk from the famed Magnificent Mile as well as more local shopping along State Street.

Dining:

Does The Blackstone provide room service?

Yes, we provides room service daily from Monday through Friday 6:30am-11am and 5pm-10pm, Saturday through Sunday 7am-12pm and 5pm-11pm.

Does the hotel offer any dining options?

The Blackstone features the famous Mercat a la Planxa, which is a modern interpretation of timeless Catalan traditions. Located on Michigan Avenue, Mercat offers an authentic dining experience that combines fresh meats and produce with the energetic spirit of a Barcelona market. The interiors boast bright, rich fabrics and weathered mosaic tiles, accented by dynamic sculptural furniture and distinctive art murals.

Breakfast:

  • 6:30am-11am Monday-Friday
  • 7am-11am, Saturday
  • 7am-10am, Sunday

Lunch:

  • 11am-3pm, Monday-Saturday
  • 10am-3pm Sunday Brunch

Dinner:

  • 5pm-10pm, Sunday-Thursday
  • 5pm-11pm, Friday and Saturday

Do you have an area for cocktails?

Mercat Lower Lounge is open Friday through Sunday evenings, serving up cocktails and other delights.
Located in The Blackstone lobby, Timothy’s Hutch is open Tuesday through Saturday evenings featuring inspired cocktails and an approachable wine menu with Blackstone Beats on Wednesday and Friday.

Where can I go for coffee?

Starbucks is connected to the hotel on Street level near the Michigan Ave entrance.

6am-6pm, Monday through Saturday

6am-2pm, Sunday